TERMS & CONDITIONS
The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.
PAYMENT POLICYPAYMENT GUIDELINES
We will ship your item after your payment has cleared. This can take 1 to 3 days, so please plan ahead. Review your credit card/ PayPal balance before placing your order to avoid delays when completing payment. VIP Extension Bar will only ship to confirmed addresses entered in original purchase. We will not ship to any other address you provide. Please verify that all shipping and contact information is correct before placing your order. After your payment clears, you cannot change your address, name, phone number and email address to that it applies to your recent order from VIP Extension Bar.
We do not accept:
- Personal Check
- We Do Not Offer COD (collect to delivery)
We accept all major credit cards (Visa MasterCard, American Express and Discover Card), Paypal and Amazon Payment. Your transaction be will safely process over an secure encrypted server.
SHIPPING & DELIVERY
VIP Extension Bar ships merchandise to locations within the United States and U.S. territories, as well as many other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.
- UPS, FEDEX and USPS Shipping Vendors. Product(s) will be processed within five business days of order confirmation; if order is place prior to 3:00PM EST.
- Orders will be processed, received from warehouse, inspected and sent to customer with 48 hours of approved order-This excludes back-order.
- Back-orders may take up to 5-7 days to ship to customers. In which case if they’re additional delays we will contact the customer to inform them of it via email.
If you have tracked your package and there is a discrepancy in delivery information or it was lost in transit, please contact us immediately. We will contact USPS, FEDEX or UPS right away to initiate tracking your package. If it is determine that the shipment has been lost a replacement will be sent. If the package was delivered and stolen or damage through no fault of our shipping vendors; VIP Extension Bar will not be responsible in this situation. Therefore, we highly recommend buyers sending package to addresses that will allow personal delivery to buyer and/or someone trustworthy is available to except the package.SHIPPING
VIP Extension Bar offers free 1-3 days Domestic USPS Priority Shipping on all orders shipped within the United States of America.INTERNATIONAL
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. VIP Extension Bar is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
VIP Extension Bar charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.
EXCHANGE & RETURN POLICY
At VIP Extension Bar, our hair pieces are truly exclusive. All hair are truly virgin and unprocessed. Our virgin human hair extensions comes in curly, wavy and straight textures. However, we cannot guaranteed color or curl pattern of each extensions will be identical as they vary by donors. In addition our virgin hair color will range from 1B to 2B, as they also vary by donor.
If for any reason, you receive hair that was not how we described it, we will be happy to process an exchange for unopened item(s) within 7 days from delivery confirmation. Exchange would be applicable for item(s) of the same or greater value. As a necessary health precaution, we do not accept exchanges that has been altered from the original packaging in any way.
This includes but is not limited to hair that has been:
- Removed from the box and unbound
- Washed with harsh chemicals
Please note that ALL SALES ARE FINAL. No refund will be permitted.
HOW TO REQUEST AN EXCHANGE?
Send us an email requesting an exchange within four days of receiving your purchase so we can begin resolving the issue promptly. After receiving your request, we will reply with instructions and, if necessary, we will send an exchange merchandise authorization (RMA) number. Once we receive your exchange item(s), we'll ship back the replacement item to you free of charge if we have it in stock or we will issue a refund (only if we no-longer carry that item in stock). Please note any refund will be issued using the same method of payment used for original purchase.
We will refuse any unauthorized returns/exchanges and return them to the customers at their expense. If we receive exchanges that were altered from the original packaging, we will also refuse them and return them to the customers at their expense. VIP Extension Bar will hold returned items for 7 days while we await the customer's payment of shipping charges. If we do not receive payment to send the items back to the customer, we will discard the item. VIP Extension Bar will not provide credit for these items since they cannot be restocked.
Under no circumstance would we accept return/exchange on our custom Closure or U-Part wig units.
**In the event of Product Defect**
There is a 14 Calendar Day Product Defect Exchange Policy, which comes in affect after purchase. Customers are urged to contact VIP Extension Bar at (516) 405-0235 or send an email to firstname.lastname@example.org to notify us of their issue or concern. Please note that any chemical treatment or weft manipulation of the hair extension will voids our Product Defect Exchange Policy. Customer may request a USPS First Class return label to send back the hair in question. If we agree that the product is defective in any way, we will authorize an exchange, replacement or issue a refund. In the event of an exchange is must be for a product or equal or greater value. We will cover the cost of shipping the replacement item(s). If we find the product not to be defective we will return the item in question to the customer (via USPS First Class) at our expense without an exchange.
VIP Extension Bar, Inc have the right to change their policy at any time, with prior written consent.